Returns & Refunds Policy
Due to the perishable nature of our artisanal cheeses and gourmet accompaniments, we strive to ensure every order arrives in perfect condition. If your items are damaged or incorrect upon delivery, please contact our support team within 24 hours to arrange a replacement or credit.
Report Issues Promptly
Inspect your delivery immediately and notify us of any quality concerns or shipping damage via email within 24 hours of receipt.
Provide Documentation
Include your order number and clear photographs of the product and packaging to help our cheesemongers assess the issue.
Verification Process
Our team will review your claim to ensure it meets our quality guarantee standards, typically responding within one business day.
Resolution and Credit
Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing